Dear ServisaICT customer,

First of all, we would like to thank you for choosing our services.

The goal of ServisaICT team is to provide the best service to our customers.

Therefore, we would like to ask evaluate your repair experience.

All the data collected from this questionnaire will only be used by ServisaICT for internal evaluation and will be treated as confidential.

Thank you very much for your time and effort to fill out this questionnaire.

Please rate the questions based on your experience with our repair service; score 5 represents excellent and 1 represents poor.

1. Please rate your overall satisfaction with our Repair Site's performance.
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
2. Please let us know if your issue was resolved.
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
3. Within what period of time do you expect to have your issue resolved?
  • 1 day
  • 2 days
  • 3 days
  • 1 week
  • 2 weeks
4. How would you evaluate the attitude of ServisaICT team when you ask for support?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
5. How would you evaluate the communication skill of ServisaICT team? (ex. Understand your request and response back correctly)
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
6. How would you evaluate the professionalism of ServisaICT team?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
7. Please rate your satisfaction with the Repair Site's product repair quality.
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
8. How long did it actually take to have Your product repaired?
  • 1 day
  • 2 days
  • 3 days
  • 1 week
  • 2 weeks
9. Please rate your satisfaction with Repair duration?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
10. Please rate your satisfaction with the packing of repaired device?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
11. Please rate your satisfaction with the repair report's content?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
12. Would You recommend ServisaICT to Your family, friends, etc.?
  • No Response
  • 1
  • 2
  • 3
  • 4
  • 5
13. If You have the opportunity would You choose ServisaICT or another service centre?
  • Servisa ICT
  • another service centre
14. What aspect of Your repair experience had the greatest impact on Your responses to this survey?
  • Attitude of service team
  • Repair duration
  • Repair quality
  • Product quality
  • Repair report
  • Service accessibility/location
15. Please kindly give us your opinions/recommendations concerning our Repair Site's Service Quality, Arrangement and/or product ranges according to your experience.